Open Bugs1Needs attention
Active Work0In progress
Blocked0Requires intervention

New Work Item

What kind of work item are we opening today?

Sales Lead

New client, contact, and lead work

Sales Task

Upsell, renewal, proposal, or follow-up

Support Ticket

Customer issue or request

Dev Task

Bug or feature request

Project

Long-term initiative

Service Delivery

Client delivery or handoff work

MSP Alert

Infrastructure alert